How to delete your account
You can delete your account directly, no email required:
- Web: sign in, scroll to the bottom of
My Profile and click
Delete My Account.
- iOS / Android app: open your Profile tab and tap
Delete Account.
You'll be asked to type DELETE as a confirmation. Once you confirm, the
deletion happens immediately and you are signed out everywhere.
If you can't access your account
If you've lost access to your login (forgotten password, lost email/phone) and the
self-service flow isn't available to you, contact us or email:
support@nextgenesports.us
Include the email address or phone number associated with your account, and we will
process the deletion within 7 business days.
What gets deleted
- Your user account and login credentials
- Competitor profile data (name, date of birth, gender, weight, height, belt level)
- School/academy affiliation
- Device tokens and push notification preferences
- Profile photo
What may be retained
- Tournament results and bracket history (anonymized) — required for competition record integrity
- Payment transaction records — required by law for financial compliance
Processing time
Self-service deletion is immediate. Email-based requests are processed within 7 business days; you will receive a confirmation email once your account has been deleted.